We are delighted to announce that this year we are nominated for a Northern Dev Awards for B2C Website of the Year for our work with our valued client Argos. These awards aim to shine a spotlight on the stars of delivering website excellence in the North, celebrating and rewarding their success.
We’re so excited about this nomination because these awards are for those teams that have made sure a product is the right fit for their client, something which we pride ourselves on.
Argos were facing a large amount of in-store online returns which were not faulty, damaged or in any way unuseable but could not be resold, which was affecting their bottom line. Our challenge was to work with their After-Sales team to develop a new user-friendly Customer Support Website where customers could self-help, troubleshoot and access assistance regarding their recent purchase.
The site receives an average of 11,000 visitors per day and has achieved a significant reduction of product returns per annum, with a positive impact back onto their bottom line - success!
Having been shortlisted for awards in the past, we use this as a chance to reflect on the project as a whole, its successes and its challenges and the things we overcame along the way. It’s fantastic for our team to celebrate their hard work and it is a pleasure to be nominated for the prestigious and competitive Northern Dev Award which is highly respected in the industry and congratulations to all those also shortlisted. The ceremony is February 25th, we can’t wait to see everyone there!