Website Design and Build.
UK retail giant, Argos, suffer from receiving a vast number of returns in-store for items that are not faulty, damaged or otherwise unusable. The organisation sees a high number of ‘wastage’ due to these unnecessary returns which are unable to be resold as new. Returns have a direct impact on Argos’ bottom line.
We worked with the Argos After-Sales team to develop the Customer Support website – a portal where customers are able to self-help, troubleshoot and access assistance regarding their recent purchase.
The site stores information on 170,000 products, with a bespoke CMS providing a user-friendly solution to the required handling of 120,000 images, 12,000 manuals, 4,000 FAQs, over 1000 individual videos; as well as a reporting mechanism providing valuable MI data.
The site receives an average of 9000 visits per day and achieved a 22% reduction of product returns per annum.Website