ARGOS

Website Design and Build.

UK retail giant, Argos, suffer from receiving a vast number of returns in-store for items that are not faulty, damaged or otherwise unusable. The organisation sees a high number of ‘wastage’ due to these unnecessary returns which are unable to be resold as new. Returns have a direct impact on Argos’ bottom line.

We worked with the Argos After-Sales team to develop the Customer Support website – a portal where customers are able to self-help, troubleshoot and access assistance regarding their recent purchase.

The site stores information on 170,000 products, with a bespoke CMS providing a user-friendly solution to the required handling of 120,000 images, 12,000 manuals, 4,000 FAQs, over 1000 individual videos; as well as a reporting mechanism providing valuable MI data.

The site receives an average of 9000 visits per day and achieved a 22% reduction of product returns per annum.

Website

Joseph Holt

Website Design and Build.

Joseph Holt is an established UK brewery with roots in the North West since 1849. As part of their recent brand refresh, the website needed to reflect the shift in positioning from ‘local boozer’ to friendly pubs serving quality ales.

Joseph Holt wanted to reach out to a younger audience and take advantage of the modern ale drinking culture. We created a responsive website to work across touch screen media, that took users on a journey through the history of the brewery, through to today’s expertise in brewing technology.

As well as providing information and taste guides for each Joseph Holt beer, users can also search for their ideal pub using a sophisticated search function, selecting from criteria such as facility, location or name.

Website

Russell & Russell

Website Design & Build and Digital Marketing Services

Russell & Russell is a well respected solicitor firm, with a number of physical branches across the North West region. Full service, they act on behalf of the general public with matters associated with family, conveyancing, wills, personal injury and crime; as well as the business community seeking legal advice.

The legal sector is an extremely busy space and not only competes on a local level, but also a national level against the ‘no win no fee’ big players. As such, Russell & Russell need a robust online presence and attract a heavy footfall of search traffic.

We designed and built a UX-centric website, offering Users a clear journey through the legal services provided, each section and page packed with valuable information to guide the novice through the legal minefield.

Existing clients also benefit from a simple payment process, being able to pay invoices and legal fees directly through the website.

Website

British Cycling

Website Maintenance and Front-end Overhaul

The ‘Let’s Ride’ website, owned by sports governing body British Cycling, is an online social community for everybody who is interested in cycling, from the novice to the expert. Member-generated content allows users to discover and join bike rides all around the UK, as well as find like-minded cycle hobbyists for sharing information and stories.

British Cycling approached us to help them maintain their existing framework and make significant improvements to the UX, for both members and the general user, to increase uptake and participation.

We began with a rewrite in the back-end of key areas where UX was poor, through to a front-end redesign of the public pages.

The result is a far more streamlined approach for members creating and administering bike rides, and an uplift in bookings of public events. BC staff are able to easily pull down reports for key data analysis.

Website

Bush

Website Design & Build, ongoing Support and Hosting Services

Electronics brand Bush, was an own-brand belonging to Argos, until 2016 when Sainsbury’s acquired parent company Home Retail Group. Now, the Bush brand is available to purchase from, not only Argos retail outlets, but also in Sainsbury’s supermarkets and some Habitat stores.

Consumers were confused when they were directed to Argos for after-sales support, and so we worked with the Bush brand team to create a dedicated Customer Support website purely for Bush products.

Users are presented with valuable information to help troubleshoot and find how-to guides for a vast number of products within the Bush Technology Product Categories streamlining the after-sales offering and strengthening brand presence; not to mention a huge decrease in product returns every day.

Built on the Laravel framework, the site is powerful with exceptional page-load speeds, and achieves outstanding Google organic rankings.

Website

Eazy Buy Windows and Doors

eCommerce Website Design & Build

Established Midlands-based windows and doors manufacturer, Windseal, approached us with an idea for a new arm to their company, to allow trade and DIY’ers to place their orders online.

This was not a straight-forward eCommerce site, where items are placed into a basket for Users to checkout and pay. Each window and door is completely bespoke – dimensions, colour, glazing type, material, locks, handles... The options go on and on. And of course each option comes with its own individual price.

We created an extremely intelligent quoting engine where Users input their specific requirements through a number of steps, whilst the website builds an itemised quote in the background, finally presenting a total price inclusive of VAT and delivery.

Competent DIY’ers benefit from a competitive price whilst Trade professionals can get an instant price for their customers, in turn streamlining their own business and workload.

Website