Seeking competitive advantage through customer product returns
An increasing number of online-retailers and e-commerce sites are treating the Product Returns process as an opportunity and making a competitive advantage for themselves.
Category: ecommerce, bespoke online platform, reducing customer returns
The Digital Challenge Mini-Series: Week One
What are the largest Digital Challenges that traditional and e-commerce businesses face when aiming to deliver better online Customer Experience in 2019? Over the next few weeks, we aim to explore the digital challenges, and in some cases the limitations, which for some businesses are restricting their ability to deliver a truly great online customer experience.
Category: DX Summit, Customer Journey, User Experience, Phoenix Digital, digital research
Supporting the User Experience through adoption of Agile functionality
A powerful, future-proof ecommerce website design, requires a tested, personalised User Experience strategy at its core: however, to be the best, it also needs ‘Agility’ built into it.
Category: ecommerce, user experience, UX, agile