UK retail giant, Argos, suffer from receiving a vast number of returns in-store for items that are not faulty, damaged or otherwise unusable. The organisation sees a high number of ‘wastage’ due to these unnecessary returns which are unable to be resold as new. Returns have a direct impact on Argos’ bottom line.
We worked with the Argos After-Sales team to develop the Customer Support website – a portal where customers are able to self-help, troubleshoot and access assistance regarding their recent purchase.
The site stores information on 170,000 products, with a bespoke CMS providing a user-friendly solution to the required handling of 120,000 images, 12,000 manuals, 4,000 FAQs and nearly 1000 individual videos.
The site receives on average, 5000 visits per day
Website
Joseph Holt is an established UK brewery with roots in the North West since 1849. As part of their recent brand refresh, the website needed to reflect the shift in positioning from ‘local boozer’ to friendly pubs serving quality ales.
Joseph Holt wanted to reach out to a younger audience and take advantage of the modern ale drinking culture. We created a responsive website to work across touch screen media, that took users on a journey through the history of the brewery, through to today’s expertise in brewing technology.
As well as providing information and taste guides for each Joseph Holt beer, users can also search for their ideal pub using a sophisticated search function, selecting from criteria such as facility, location or name.
Website
Diane Harrison Designs Ltd is an International fabrics design organisation, producing unique designs for homes across the globe.
The website pays particular attention to UX, providing a pleasant journey through a number of categories and collections, allowing customers to mark patterns as ‘Favourites’ as they browse.
The tailored CMS allows DHD administrators to monitor customer accounts, share designs and ideas before publishing online, and manage designs with bulk uploading and reordering functionalities.
Website
Co-founder and Director, Chris leads the technical development within Phoenix Digital. He has been building websites for 20 years and we have yet to discover something that is impossible for him to build!
He began his career with like-minded individuals at agency-giant McCann, exploring the possibilities of "New Media". Finding his niche as a back-end developer, Chris progressed at a pace that outgrew his remit, and promptly launched his own digital agency. There, he continued to improve his skills to become one of the most proficient developers in the North West, before joining forces with Davinia in 2014.
Strategically minded and passionate about UX, if there is one thing that annoys him, it's a badly-built website.
Chris juggles a busy work-life with a busy home-life, managing his time between technical development and bouncing three young children on his knee.
Co-founder and Director of Phoenix Digital, Davinia’s background is in marketing communications, having worked in a number full-service agencies since the start of her career almost 20 years ago. Her passion for digital comes from her personal desire to continually push the boundaries and discover new ways to create amazing online experiences.
With a dedication to client-servicing, she is strategically-minded and results-driven. She takes pride in her ability to lead projects smoothly and seamlessly, always mindful of meeting – and exceeding – expectations.
As a member of the GMCC Salford Committee, she has a passion for business acting on behalf of the Chamber to voice the views and opinions of Salford business owners.
Outside work, Davinia can often be found rambling muddy terrain with her two dogs, or chilling in her caravan (a proud new owner, she has since become a ‘caravan geek’!).
Phoenix totally understood the challenges we face in our industry and they were able to provide a solution that protected our IP as well as being able to showcase our product range to our audience. Well done Phoenix, I absolutely love our new website! Diane Harrison, Diane Harrison Ltd